Privacy Policy

Last Updated: September 6, 2026

At Tivro, protecting your personal information is an important part of how we operate our online store. This Privacy Policy describes the types of information we may collect, why we use it, when it may be shared, and the choices that may be available to you.

By visiting or using the Tivro website, you acknowledge the practices described in this policy.

1. Information We May Collect

The information we collect depends on how you interact with our website and services.

Information Provided by You

When you purchase a product, contact our team, complete a form, or otherwise interact with Tivro, we may receive information such as:

Name
Email address
Telephone number
Billing information
Shipping and delivery address
Order details
Transaction information
Customer service communications
Information voluntarily submitted through our website

Automatically Collected Information

Certain information may be collected automatically when you browse our website, including:

IP address
Browser and device type
Operating system
General device information
Pages visited
Date and time of access
Referring website
Website interaction data
Approximate geographic information derived from technical data

This information can help us maintain website functionality, understand visitor behavior, and improve our services.

2. How We Use Personal Information

Tivro may process personal information for purposes such as:

Processing and fulfilling purchases
Confirming orders and payments
Coordinating deliveries
Providing customer support
Responding to questions and requests
Improving our products, website, and shopping experience
Monitoring website performance
Preventing fraud and unauthorized activity
Protecting website and transaction security
Maintaining business and financial records
Meeting legal and regulatory obligations
Sending promotional communications where permitted

We may also use information for other purposes that are reasonably compatible with the purpose for which it was originally collected.

3. Payment Processing

Payments made through Tivro may be handled by independent payment service providers.

Payment information may be transmitted directly to the applicable processor for authorization and transaction processing. Tivro does not necessarily store complete payment card information on its own systems.

Payment providers may process information according to their own terms and privacy practices.

4. Cookies and Tracking Technologies

Tivro may use cookies and comparable technologies to support website functionality and understand how visitors interact with our online store.

These technologies may be used to:

Remember preferences
Maintain essential website functions
Analyze traffic
Measure marketing campaigns
Improve website performance
Understand browsing patterns
Assist with security and fraud prevention

You may be able to manage certain cookies through your browser or device settings. Restricting cookies may affect some features of the website.

5. Information Shared With Third Parties

We may disclose relevant personal information to trusted service providers that help us operate our business.

These may include providers involved in:

Payment processing
Order fulfillment
Shipping and logistics
Website hosting
Analytics
Advertising and marketing
Customer support
Fraud detection
Information technology
Business administration

We aim to limit information shared with service providers to what is reasonably necessary for them to perform their services.

6. Legal Disclosures

Tivro may disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders, or lawful governmental requests.

Information may also be disclosed when necessary to investigate suspected fraud, protect our legal rights, enforce our policies, or protect the safety and security of our customers, website, business, or others.

7. Business Transfers

If Tivro is involved in a merger, acquisition, restructuring, financing, sale of assets, or another significant business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy requirements.

8. Data Security

We use reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Despite these measures, no online service or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including fulfilling orders, providing support, maintaining records, resolving disputes, preventing fraud, and satisfying legal or accounting requirements.

When information is no longer necessary, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

10. Marketing Communications

Where permitted by applicable law, Tivro may send promotional communications about products, offers, or other updates.

You can generally unsubscribe from promotional emails by using the opt-out instructions provided in the communication.

Opting out of marketing does not prevent us from sending essential transactional or service-related communications, such as order confirmations, shipping updates, or important account notices.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

Request access to information we hold about you
Ask that inaccurate information be corrected
Request deletion of certain information
Object to particular types of processing
Request restrictions on certain processing activities
Withdraw consent where applicable
Request certain information in a portable format
Opt out of eligible marketing communications

Some rights may be subject to legal exceptions or limitations.

Requests concerning your personal information can be submitted through the contact information available on the Tivro website.

12. Third-Party Websites

Our website may contain links to external websites, applications, or services that are not operated by Tivro.

Those third parties may collect and process information according to their own privacy policies. Tivro is not responsible for the privacy practices, content, or security of independent third-party websites.

We recommend reviewing their privacy policies before submitting personal information.

13. Children's Privacy

The Tivro website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable requirements, we may take appropriate measures to remove or address that information.

14. International Processing

Depending on the location of our service providers and business partners, personal information may be processed or stored in countries outside the jurisdiction where it was originally collected.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to comply with those requirements.

15. Changes to This Privacy Policy

Tivro may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal obligations.

When changes are made, the revised version will be published on the website and the “Last Updated” date will be adjusted accordingly.

We encourage visitors to periodically review this page.

16. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or would like additional information about how Tivro handles personal information, please contact our customer support team through the contact information provided on the Tivro website.