Terms of Service

Last Updated: September 6, 2026

Welcome to Tivro. These Terms of Service establish the conditions that apply when you visit our website, browse our content, purchase products, or otherwise use our online services.

By accessing or using the Tivro website, you agree to follow these Terms. If you do not agree with them, please do not use our website or place an order through it.

1. Website Use

The Tivro website is intended for lawful personal and commercial shopping activities.

When using our website, you agree not to:

• Violate applicable laws or regulations

• Attempt to access restricted systems or accounts

• Interfere with website functionality or security

• Introduce viruses, malicious code, or harmful software

• Use automated methods to improperly access or collect website information

• Engage in fraudulent, misleading, or abusive conduct

• Copy or exploit website materials without authorization

Tivro may restrict access to the website when necessary to protect our customers, systems, or business.

2. Product Listings

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, and other listing information are presented accurately.

However, online images may not perfectly reproduce the appearance of a physical product. Differences can result from screen settings, lighting, photography, manufacturing variations, or packaging updates.

Product information may also be corrected or changed without prior notice.

3. Product Availability

Products displayed on the website are subject to availability.

Tivro may change product selections, discontinue products, limit quantities, or temporarily remove listings without prior notice.

If an item becomes unavailable after an order is submitted, we may contact the customer regarding cancellation, an alternative solution, or an applicable refund.

4. Orders

Submitting an order through the Tivro website constitutes an offer to purchase the selected products.

An order may be subject to verification before it is accepted and fulfilled.

Tivro reserves the right to refuse or cancel an order in appropriate circumstances, including suspected fraudulent activity, inventory problems, obvious pricing errors, technical mistakes, or inaccurate customer information.

If an order is cancelled after payment has been collected, any applicable refund will generally be issued to the original payment method.

5. Customer Information

Customers are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes billing details, contact information, and shipping information.

Tivro is not responsible for delivery problems, delays, or additional costs resulting from information that was entered incorrectly by the customer.

6. Pricing and Payments

Prices displayed on the Tivro website may be changed at any time.

Although we take reasonable care when maintaining product prices, descriptions, and promotional information, occasional errors may occur.

Where permitted by applicable law, Tivro may correct an obvious error and take appropriate action regarding an affected order.

Payment must be successfully authorized before an order can be processed.

By submitting payment information, you represent that you are authorized to use the selected payment method.

7. Shipping and Delivery

Orders are prepared and shipped according to the applicable shipping information provided during checkout and in our Shipping Policy.

Delivery timeframes are estimates and may be affected by factors such as carrier operations, customs procedures, weather, holidays, transportation disruptions, or incorrect address information.

Tivro does not guarantee a specific delivery date unless expressly stated otherwise.

8. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by the applicable Tivro policies.

Customers should review the Refund Policy and Return and Exchange Policy for information regarding eligibility, procedures, and applicable timeframes.

Nothing in these Terms is intended to restrict consumer rights that cannot legally be excluded.

9. Intellectual Property

The Tivro website and its content may contain materials protected by intellectual property laws.

This may include:

• Brand names and logos

• Written content

• Product descriptions

• Photographs and graphics

• Page designs

• Website layouts

• Visual elements

• Other original materials

Unless permitted by law or authorized by Tivro, you may not reproduce, distribute, modify, publish, or commercially exploit protected website content.

10. Customer Communications

Customers may have opportunities to communicate with Tivro through forms, customer service channels, reviews, or other methods.

You agree not to submit content that is unlawful, threatening, abusive, fraudulent, defamatory, or infringing upon the rights of another person.

You remain responsible for the information and material you choose to submit.

11. Third-Party Providers

Tivro may use independent third-party providers to support our business and website.

These providers may assist with payment processing, hosting, analytics, shipping, fulfillment, advertising, customer service, security, or other functions.

Third-party services may operate under their own terms and privacy policies, and Tivro does not control every aspect of their operations.

12. External Links

Our website may occasionally provide links to third-party websites or services.

Such links are provided for convenience and do not necessarily mean that Tivro endorses or controls the linked content.

We are not responsible for the availability, accuracy, security, or privacy practices of external websites.

13. Website Availability and Technical Issues

Tivro seeks to maintain a reliable online shopping environment, but continuous availability cannot be guaranteed.

The website may experience interruptions because of maintenance, updates, technical failures, security measures, hosting problems, or events beyond our control.

We may also modify, suspend, or discontinue portions of the website when necessary.

14. Disclaimer of Warranties

To the extent permitted by applicable law, the Tivro website and its content are provided without a guarantee that they will always be uninterrupted, completely accurate, or free from technical defects.

Product-specific warranties, if applicable, are governed by the terms associated with the relevant product and applicable law.

Nothing in these Terms excludes a warranty or legal protection that cannot lawfully be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Tivro will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, temporary website unavailability, or reliance on information presented through our services.

This limitation applies only to the extent permitted by applicable law and does not exclude liability that cannot legally be excluded.

16. User Responsibility

You are responsible for your use of the Tivro website and for complying with these Terms.

You are also responsible for reviewing relevant product information and ensuring that products are used appropriately and according to any instructions or warnings supplied with them.

17. Privacy

Information collected through the Tivro website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed as described in that policy.

18. Changes to These Terms

Tivro may revise these Terms of Service when necessary to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be published on the website and will include a revised “Last Updated” date.

Your continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be applied to the maximum extent permitted by law, while the remaining provisions will continue in effect.

20. Applicable Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to remove or restrict mandatory consumer protections that apply to your purchase or place of residence.

Where applicable law provides rights that cannot be waived, those rights remain unaffected.

21. Contact

If you have questions regarding these Terms of Service, please contact the Tivro customer support team through the contact information made available on our website.