Shipping Policy

Last Updated: September 6, 2026

At Tivro, we work to make the delivery process as clear and reliable as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. During promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been handed over to the shipping carrier, you will receive tracking information when available.

2. Estimated Delivery Times

Delivery times vary depending on the destination, shipping carrier, customs procedures, and other circumstances outside our control.

Typical delivery estimates are:

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• European Union: 8–18 business days

• Australia & New Zealand: 8–18 business days

• Other international destinations: 10–25 business days

These timeframes are estimates rather than guaranteed delivery dates.

3. Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, and other factors.

4. Tracking Information

When tracking is available for your shipment, the tracking details will be provided through the contact information associated with your order.

Please note that tracking information may take several days to become active after an order has been dispatched. This does not necessarily mean that the package has not been shipped.

5. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient.

Tivro does not control customs procedures and cannot guarantee whether additional fees will be charged.

6. Delivery Delays

Although we make reasonable efforts to ship orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

• Customs processing

• Carrier delays

• Severe weather

• Public holidays

• Transportation disruptions

• High seasonal demand

• Incorrect or incomplete delivery information

• Local delivery restrictions

• Other circumstances beyond our reasonable control

A delayed shipment does not automatically qualify for a refund while the package remains in transit.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice that your shipping address is incorrect, please contact our customer support team as soon as possible. We will attempt to assist with the correction before the order is dispatched.

Once an order has been shipped, we may be unable to modify the delivery address.

8. Failed or Returned Deliveries

If a shipment cannot be delivered because of an incorrect address, refusal, failure to collect the package, or another issue attributable to the recipient, the package may be returned to the sender or shipping facility.

Additional shipping charges may apply if a replacement shipment is requested.

Any refund associated with a returned package will be reviewed according to our Refund Policy and Return and Exchange Policy.

9. Packages Marked as Delivered

If the carrier's tracking information indicates that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location

• Areas around your property

• With household members or neighbors

• Any delivery instructions associated with the order

You should also contact the shipping carrier to request further delivery information.

If the package remains missing, contact our customer support team so we can review the situation and determine what assistance may be available.

10. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and its contents as soon as possible.

For products that arrive damaged, contact our customer support team promptly and provide the order information along with photographs or other relevant evidence when requested.

Claims may be subject to applicable carrier and return procedures.

11. Split Shipments

Depending on product availability, warehouse location, or logistical considerations, items from the same order may occasionally be shipped separately.

If this occurs, you may receive more than one tracking number and the packages may arrive at different times.

12. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions imposed by carriers, customs authorities, or applicable laws.

If we are unable to ship an order to the destination provided, we may contact you to discuss available options, including cancellation and any applicable refund.

13. Carrier Responsibility

Once an order has been transferred to the shipping carrier, transportation and final delivery are handled by the carrier.

While Tivro may assist with tracking or delivery inquiries when possible, we cannot control the carrier's operations, routing decisions, customs procedures, or delivery schedules.

14. Delivery Estimates and Guarantees

The delivery periods stated in this policy are provided for guidance only.

They should not be interpreted as guaranteed delivery dates unless Tivro has expressly stated otherwise in writing.

15. Changes to This Shipping Policy

Tivro may update this Shipping Policy when necessary to reflect changes to our shipping practices, logistics arrangements, or applicable requirements.

The most recent version published on our website will apply to future orders.

16. Contact Us

If you have questions regarding shipping, tracking, delivery delays, or an order that has not arrived, please contact our customer support team using the contact information available on our website.

We will review your request and provide assistance based on the circumstances of your shipment and the applicable policies.